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Digital in 2024: Key performance strategies for advertising

In this blog, we will cover the most important trends for advertising to watch in 2024.

Customer Success Team
February 2, 2024

As we reflect on the advancements of 2023, one notable theme that emerged was the significant impact of AI on driving performance and informing strategies for innovative companies. Building on this, Meta predicts that messaging will be crucial in helping businesses get more done, as people increasingly prefer communicating with companies through chat-like messages.

Deciphering 2024's Advertising Trends

Insights and Predictions

As we kick off 2024, we must stay informed and prepared for the shifts in the digital advertising landscape. This year, Meta has highlighted the importance of immediate communication through messaging platforms like WhatsApp and the increasing trend of short videos in driving campaign performance. Expect a higher integration of AI tools in advertising processes despite the need to avoid overtalking about AI. Generative AI tools, in particular, are predicted to revolutionize ad creation and scaling, leading to more streamlined operations and enhanced performance trends for 2024.

Adapting your strategies to these predicted trends will be crucial for making the most of these insights. Whether leveraging the power of immediate communication, capitalizing on the popularity of short videos, or making the most of AI tools, staying ahead of the curve will require innovation and agility. 

The Rise of Messaging: A Personal Touch

Streamline and Enhance: Productivity through Chat

In 2024, messaging is about more than just keeping in touch with friends and family. It's also a powerful tool to streamline operations and enhance productivity. With the increasing preference of consumers for chat-like messages, businesses can leverage this trend to communicate more effectively and efficiently with their customers.
Immediate communication through WhatsApp and similar broadcast channels allows businesses to stay in touch with their customers. Moreover, it provides real-time updates and delivers personalized recommendations. With the potential to respond to customers instantaneously, businesses can save time, resolve issues quickly, and build stronger customer relationships.

Moreover, integrating chatbots into messaging platforms can further automate repetitive tasks, freeing up human resources to focus on more strategic aspects of the business. Whether it's answering frequently asked questions, booking appointments, or processing orders, chatbots can handle many tasks around the clock.
Embracing the rise of messaging can significantly improve productivity and customer satisfaction. So, let's get chatting and make the most of this trend to create more personal and effective communication with our customers!

Brands and businesses need to leverage the power of broadcast channels.

The Customer Experience: From Friends to Businesses

In the field of digital communication, the line between personal and professional interactions is continually blurring. Today's customers crave immediacy, simplicity, and a sense of personal connection in their interactions with businesses. Here, messaging platforms like WhatsApp come into the picture.

Messaging provides a platform for businesses to engage with their customers more casually and conversationally. It bridges the gap between the formal business-customer relationship and the friend-to-friend chat, offering an exceptional experience.

Immediate communication allows businesses to deliver timely and relevant responses, enhancing the customer experience. It enables more personal, one-on-one interactions, fostering stronger relationships and loyalty.

Moreover, with chatbots, businesses can provide 24/7 customer service, ensuring customers' queries are addressed regardless of the time. This not only enhances customer satisfaction but also builds trust and reliability.

In 2024, transitioning from traditional modes of communication to messaging can be a game-changer for businesses. By aligning with the rising trend of immediate communication, businesses can deliver a superior customer experience. Whic can lead to increased customer satisfaction and loyalty.

Embracing the Era of Short Videos

Instagram and Tiktok Videos: Driving Campaign Performance

In 2024, attention spans are growing shorter, and the demand for quick, engaging content is rising. Enter the era of short videos. Instagram, Tikton, and other platforms with short-video features are at the forefront of this trend, driving significant user engagement and campaign performance.

Short videos, with their bite-sized, easily digestible format, are a powerful tool for marketers. They offer a creative and engaging way to deliver messages, promote products, and tell stories. They are particularly effective in capturing and holding the audience's attention, leading to higher engagement rates. 

In 2024, predictions are that short videos will play a crucial role in digital advertising. Businesses that effectively use short videos for their campaigns can drive better performance and results. Content designed specifically for Instagram Reels or TikTok videos can help businesses connect with their audience, creating an emotional connection and driving engagement. 

In the era of short videos, creativity is king. So, it's time to put on your creative hats and start making engaging, short video content that resonates with your audience.

Short video formats continue to grow in 2024.

Video Content: Capturing and Engaging Customers

In the digital advertising world, engaging customers is the name of the game. Short videos have shown immense potential in capturing customer attention and fostering engagement. With their visually appealing and easy-to-consume format, short videos are quickly becoming a favorite among users, making them a powerful tool for businesses.

Creating compelling video content that resonates with your audience can significantly increase your brand visibility and engagement. Whether it's showcasing your products, sharing customer testimonials, or providing how-to guides, short videos can help you effectively convey your message in a way that captures your audience's attention and encourages them to engage with your brand.

Furthermore, by incorporating interactive elements like polls, quizzes, or challenges in your videos, you can further boost customer engagement. Not only does this make your content more engaging, but it also encourages users to interact with your brand, fostering a deeper connection.

Remember, customer engagement is not just about capturing attention; it's about maintaining it. And in 2024, short videos are set to be one of the most effective tools in accomplishing this.

AI in 2024: More Than Just a Buzzword

Generative AI Tools: The Game Changer

AI tools have moved beyond being a mere buzzword. They have become integral to driving efficient operations and performance. One such game-changer in the toolkit is generative AI.

Generative AI tools can create and scale ads with impressive efficiency, making them invaluable for businesses operating in the fast-paced digital world. They have the potential to automate the process of ad creation, from ideating concepts and designing visuals to writing copy, saving time and resources.

In 2024, AI tools will play a pivotal role in helping businesses stay competitive. 

Automating repetitive tasks will free up human resources, enabling your teams to concentrate on strategic decision-making and creative problem-solving. It's crucial to have in mind that AI serves as a tool, and our success is determined by how we wield this tool. While we appreciate the capabilities of generative AI, it's essential not to overlook the significance of human oversight and input in guaranteeing the effectiveness and relevance of the content we generate.

Generative AI as a powerful tool for solving repetitive tasks.

A New Benchmark: AI Influence on Creative Teams

The influence of AI on creative teams in the digital advertising landscape is impossible to ignore. With its ability to analyze data and generate insights, AI tools have become an invaluable asset for creative teams, enabling them to make more informed decisions and produce more impactful content.
In 2024, AI's influence on creative teams will reach new heights. Generative AI tools can help teams ideate, design, and write more efficiently. They can offer insights into what type of content resonates with the audience, guide the creative direction, and even automate aspects of the creative process.
However, while AI can bring efficiency and insights, it does not replace the human touch. Creativity involves emotional intelligence, understanding the audience on a human level, and delivering messages that resonate on an emotional level – uniquely human traits.

So, as we embrace AI tools and their potential to streamline operations and enhance performance, let's not forget the importance of the human element in the creative process. After all, the most successful campaigns are those that connect with people on a human level.


As we look forward to the rest of 2024, it's clear that the world of digital advertising is evolving rapidly. From the rise of immediate communication and short videos to the increasing influence of AI tools, there are many exciting trends shaping the landscape.

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